Cancellation Policy

Last Updated: March 22nd, 2019


Once you have scheduled a date and payment has been made for your booking reservation, no refunds will be given. You may reschedule your booking for a $500 fee if you reschedule within 24 hours of your scheduled charter time. There is no fee to reschedule with more than 24 hours’ notice and acceptance. All reschedule notifications must be in writing either via text or email. The reschedule notification must include new date and time and is subject to availability. Your request must be verified and accepted prior to 24 hours of your contracted charter. The request is subject to the availability of the boat and crew. Your verification and acceptance must be completed prior to 24 hours of your charter date and time to be valid for no change fee. Please allow extra time for Boat Cruiser to make the necessary arrangements with the crew. Failure to allow enough time for the change is not the fault of Boat Cruiser or its representatives or the owner of the vessel. Rescheduling is valid for up to 1 year from the original date of the charter; change dates will not be accepted for more than one year from the original contracted charter date. Once the change has been verified and accepted, you will receive a written acceptance. No other changes may be made once you have rescheduled the charter for a later date. Please select your change date and time accordingly. Requests for any additional rescheduling changes to your charter will be charged a $500 change fee.

Failure to appear on your booked date or to reschedule, prior to your booked charter, will result in the loss of the value of your experience and your charter fee will be forfeited. No refunds or extra time will be authorized for late arrivals or no-shows. In the event, your experience is canceled due to a named storm as per the National Hurricane Center you may reschedule your experience. All sales are final; no substitutions and no refunds. At the sole discretion of the charter captain, if your charter is canceled due to a named storm, then you will receive a full refund of all monies paid.


Weather-Related Cancellation Policy

Miami is located in a tropical environment and it is not uncommon to experience rain showers. The contract cannot be canceled due to weather conditions unless of a named storm as outlined above. Most of our vessels have XM Weather capabilities; if safe, the vessel can navigate around many rain cells.

Boat Cruiser has the right to cancel any trip due to weather. If Boat Cruiser initiates the cancelation of the trip, a refund for all the full amount paid will be issued or your trip rescheduled. Weather-related cancellations issued by Boat Cruiser are made the same day as the trip. Trips will not be canceled if the forecast shows showers prior to the date of the trip.

In the case of a rainstorm that occurs after the start of your trip, the decision of canceling the charter, tour, or trip early will be in the sole discretion of the Captain to ensure the safety of the passengers on board. In the case where the trip gets canceled due to weather, no later than half of your trip time, you will have the option to reschedule your trip to another date or receive a partial refund for time not spent. If the trip gets canceled after half of the trip time, you will only have the option to receive a partial refund for time not spent.